Blueport Courier

Effective Date: 03/04/2026

1. Acceptance of Terms

By using any service provided by Blueport Courier the customer agrees to be bound by these Terms and Conditions. By proceeding with our services, the customer confirms that they have read, understood, and accepted these Terms in full. Continued use of our services constitutes ongoing acceptance.

2. Scope of Services

Blueport Courier provides courier and logistics services, including but not limited to:

Shipping route, USA to Jamaica

Air freight and sea freight

Assisted online shopping and payment services (if applicable)

Warehousing and package handling

Drop-off and pickup

mobile delivery options

Delivery via third-party courier services where applicable

Blueport Courier reserves the right to modify, suspend, or discontinue any service at its discretion without prior notice.

3. Shipping Schedule

Blueport Courier ships approximately 4 times per week. All shipping schedules are estimates only and are not guaranteed. Delays may occur due to customs processing, carrier schedules, inspections, weather conditions, or other factors beyond our control.

4. Service Areas

Blueport Courier services the following location.

Kingston and St. Andrew

St. Catherine

Delivery outside these areas may be facilitated through third-party couriers at the customer’s expense. For e.g Knutford Express

5. Responsibility, Risk & Liability

All shipments are transported at the customer’s own risk.

Blueport Courier assumes limited liability for loss, damage, delay, or errors related to shipments.

Responsibility, where applicable, begins when package reaches at pickup and ends once the package is handed over to third-party carriers, or delivery partners.

Blueport Courier is not responsible for:

Vendor errors

Incorrect information provided by customers

Packages lost or misdelivered prior to reaching our warehouse

Delays, losses, or damages caused by third parties

6. Packaging & Fragile Items

Blueport Courier is not responsible for damage caused by improper or insufficient packaging by vendors, senders, or customers.

Fragile items including electronics, glass, liquids, cosmetics, or breakable goods are shipped at the owner’s risk, regardless of packaging method.

7. Prohibited & Restricted Items

Customers are responsible for ensuring all items shipped comply with local and international laws.

Prohibited items include, but are not limited to:

Illegal drugs or controlled substances

Firearms, ammunition, or weapons

Explosives, flammable, or hazardous materials

Counterfeit or replica goods

Pornographic or obscene materials

Perishable foods

Live animals

Cash, cheques, or negotiable instruments

Any prohibited item may be confiscated, disposed of, or surrendered to authorities without refund. Blueport Courier assumes no liability for seizures, fines, or penalties.

8. Customs, Duties & Fees

Customers are responsible for all customs declarations, duties, taxes, and government fees.

Blueport Courier assumes no liability for delays, inspections, seizures, or penalties imposed by customs authorities.

9. Assisted Online Shopping Services (if applicable)

For assisted online shopping services:

Full payment must be deposited in advance

Customers must confirm item details before purchase

Payments may be non-refundable once purchase is made

Blueport Courier is not responsible for vendor errors, delays, cancellations, incorrect items, or sizing issues

All refund or exchange matters remain between the customer and the vendor.

10. Payments

Accepted payment methods include:

Bank transfer

Cash

Online payment

All payments must be settled in full before processing. Payments are non-refundable once service or shipment processing begins.

11. Claims & Complaints

All claims must be submitted in writing via email or claim form within 48 hours of notification or receipt.

Supporting documentation such as invoices and photographs may be required.

WhatsApp messages do not constitute official claims.

12. Storage & Uncollected Packages

Packages not collected within 10 days of notification may incur storage fees of 100 Jmd per day

Packages uncollected after 60 days may be auctioned, donated, or disposed of to recover storage and administrative costs. Customers remain responsible for all outstanding charges.

13. Cancellations

Cancellations must be requested 24 hours prior to scheduled service where applicable. Cancellation fees may apply. Blueport Courier reserves the right to cancel services at its discretion.

14. Amendments

Blueport Courier reserves the right to update or amend these Terms and Conditions at any time. Changes take effect immediately upon posting.

15. Entire Agreement

These Terms and Conditions constitute the entire agreement between Blueport Courier and the customer and supersede all prior agreements or understandings.